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DraftPerspective · Customer Experience

Customer experience for public services

Citizens judge a digital service by whether it works on the day they need it. Reliability is the experience.

5 min read
Working draft. This piece has a title, summary and outline only. The full text and a named author will be added before it is published.

Citizens judge a digital service by whether it works on the day they need it. Reliability is the experience.

Planned outline

  1. Design for the worst connection
  2. Assisted options alongside self-service
  3. Clear updates when something is down

About the author

Author to be assigned

Nuclear Edge

This piece is a working draft. A named Nuclear Edge author will be credited when it is written and approved.

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