Perspective · Global Capability Centers
What global capability centres need from Indian infrastructure partners
GCCs scale fast. Their workplace, devices and collaboration rooms need partners who can keep up.
In short: Global capability centres (GCCs) in India need infrastructure partners who can equip new hires on day one through Device-as-a-Service, deliver meeting rooms that work reliably with global teams, and support offices across several cities to the same standard. Speed of scaling is the defining requirement.
Multinational companies continue to open and expand capability centres in Indian cities. These centres often grow from a few dozen people to several hundred within a year, and must meet the standards of their global parent from the start.
Device-as-a-Service for fast hiring
When hiring runs ahead of planning, laptops become a bottleneck. Device-as-a-Service provides devices on a monthly basis, staged with the company's image and security policies, delivered before joining dates, and refreshed or returned as needs change. It turns a capital purchase into a predictable operating cost.
Meeting rooms that work on the first call
GCC teams spend much of their day on calls with colleagues abroad. Rooms must connect quickly, with clear audio and video, every time. That depends on standard room designs, testing before handover, and monitoring that spots faults before a meeting does.
Support across several cities
- Consistent service levels in Bengaluru, Hyderabad, Pune, Chennai, Gurugram and other hubs.
- On-site engineers for hardware and rooms, with remote support for software.
- Reporting in the format the global IT team uses.
Compliance with global standards
GCCs inherit their parent's security, data and asset policies. Partners must follow them from staging to disposal, and provide the audit evidence that proves it.
Frequently asked questions
What is a global capability centre?
An offshore centre owned by a multinational company that delivers technology, operations, research or business services to the global organisation.
What is Device-as-a-Service?
A model where laptops and other devices are supplied, managed, supported and refreshed for a monthly fee instead of being bought outright.
What infrastructure does a new GCC need first?
Configured devices for every new joiner, reliable networking and collaboration rooms, and a support model that scales with headcount.